Shaun Burdick

Education:

Alfred University  (8/2003 – 5/2005)
Alfred, NY

  • Major: Computer Science
  • Graduation: May 2005
  • Degree: BA

Onondaga Community College (8/2000 – 5/2003)
Syracuse, NY

  • Major: Computer Science
  • Transferred: Alfred University 6/2003

Work Experience:

CGI Group Inc.
Employment: March 2006 – Present
Novelis Corp, Oswego NY
Phone: (315)349-0651

  • Level 2 Technician/Senior Operator
  • Created and maintained users, workstations, and GPO in a global Active Directory
  • Responsible for the Tier 2 support for 400 workstations/700 users
  • Handled file and access permissions on Windows NT/2000/2003 servers
  • Developed/Programmed multiple custom  tools including a system information tool for national AD rollout

TEKsystems
Employment: June 2005-March 2006
Phone: (585)249-8032

  • Contract IT Technician
  • Respond to short and long term IT contracts
  • Responsible for answering technical questions via walk-in
  • Diagnosed and repaired Hardware, Software, and Network Problems for all brands of PC and Mac including Laptops
  • Formatted, updated, and secured a large array of machines

Alfred University ITS/STA
Employment: August 2003-May 2005
Alfred, NY
Phone: (607)871-2222

  • Responsible for answering technical questions via phone or walk-in
    • Documenting problems
    • Support and troubleshoot users over phone, email
  • Worked as a Tier II technician:
    • Responsible for troubleshooting customer needs onsite
    • Installed local networks
    • Troubleshoot hardware and software problems in house
    • Repaired Gateway, Dell, HP PCs and Laptops

Server Administration Experience

  • Managed Global Active Directory including Users, Groups, and GPO
  • Designed startup scripts
  • Managed printer servers and queues
  • Cleaned and edited Local DHCP
  • Maintained Windows Server Updates Services for 700+ computers

Web Experience

  • Bachelors in Computer Science focused on complex Web Design
  • Designed, Developed, and Deployed a large-scale CMS as Senior Project
  • Programmed Custom PHP/MySQL CMS while maintaining W3C XHTML 1.0 Strict Compliance
  • Setup, Managed, and deployed Apache with multiple vHosts

Server Experience

  • Virtual Machines
    • Built, relocated, maintained Virtual Machines
    • Migrated Physical to Virtual Machines/Applications
    • Stripped down Virtual OSes for efficiency
  • Installed and maintained Operating Systems:
    • Linux: Tao, Fedora, Linspire, CentOS, Debian
    • Microsoft: Windows 98, NT, 2000, XP, 2003
  • Setup and maintained Network utilities
    • Samba
    • LDAP
    • Apache
      • Web_DAV, SVN, Custom Logging

Desktop Experience

  • Built, Serviced, Upgraded multiple custom and name-brand machine
  • Migrated over 100 machines to new domain
  • Installed countless Applications both remotely and locally
  • Responded to trouble tickets in a strict SLA driven factory environment
  • Provided Vendor/Client customer service
  • Support Lotus Driven database applications and mail on single and multiuser workstations
  • Supported Wireless and VPN laptops at remote locations

Programming Experience

  • Designed source controlled applications for personal and public use
  • Programmed in versioned SVN source systems
  • Handled entire development using theories and pratices learned in college
  • Applications used:
    • Publically: Free Utilities for download
    • Privately: Private programs deployed and used on over 1400 pcs

Skills

  • Operating Systems:
    • Microsoft Windows
      • 98/SE/ME/2000/XP/2003
    • Linux
      • Tao,Fedora/Red Hat, Linspire, CentOS, Debian/Ubuntu/Kubuntu
  • Languages:
    • Java, PHP/MySQL, HTML/CSS, C++, AutoIT, Bash, Perl
  • Programs:
    • VI, Macromedia Studio, Adobe Creative Suite, Microsoft Office, VNC, Firefox, Thunderbird, Lotus Notes, Ghost, VMWare Server, Eclipse, .Net 2005 Express